A request has been made for the return of the device on 31-01-2017.The ssu contact informed us that the device would be available from 02-02-2017.On the 22-02-2017 another request was sent for the return of the device.However, the device has not yet been returned from the customer.More follow will be made for the return of the device.As no proper information was provided regarding the reported incident, thus no risk analysis could be determined.The only information reported was that an error occurred and that the device ¿quit working¿.No further details regarding the error were provided.Also no analysis could be determined if there were any previous mdrs related to this reported incident.No software changes were made to the device since 1998 as confirmed with the regulatory department.At this time, no further actions can be taken until the device has been returned and investigated.A supplemental medwatch will be submitted after new information has been received.
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