Integra completed its internal investigation 02/13/2017.The investigation included: method: -dhr review - review of complaint management database for similar complaints.-visual evaluation.Dhr review: the device in question was manufactured on 09/30/2006.Service history: date of service: 9/10/2015.Date of service: 4/20/2015.Trend analysis: no manufacturing or design related trend has been identified.Failure analysis: unit received with the hex bushing is worn and the lock still moves after unit is locked down and needs to be replaced.Conclusion in summary, the root cause for this error is normal wear and tear from heavy use in the field.Service department and engineering analysis has concluded the returned unit should not have been put into surgery use in this condition, the pre surgery adjustments and checks should have detected this condition.Lastly general maintenance is required as this device was last service in 2015.
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