The investigation was unable to determine a definitive assignable cause for the event.There was no evidence that a vitros phyt reagent issue or a vitros 5600 system issue contributed to the lower than expected vitros phyt result.Vitros alt, phyt and crbm within-run precision tests were used to assess instrument performance and were within acceptance criteria, indicating the vitros 5600 instrument was performing as intended.Based on historical quality control data, a vitros phyt lot 2614-0161-4738 reagent issue can be ruled out as a contributing factor.Pre analytical sample processing could not be ruled out as a contributing factor.It is unknown if the customer is processing the samples following the sample collection device manufacturer¿s recommendations.It is possible that cellular debris, due to poor sample preparation, was present in the affected sample, although this could not be confirmed.
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