Integra completed its internal investigation 02/13/2017.The investigation included: method: dhr review: review of complaint management database for similar complaints.Visual evaluation.Dhr review: the device history record reviewed for the unit(s) listed in this complaint under lot code: 129/099025.No abnormalities related to reported incident found nor were there any variances, mrr¿s or reworks associated with this lot/work order number.Service history: none on file.Trend analysis: no manufacturing or design related trend has been identified.Failure analysis: the returned unit has passed all specific functional testing requirements, except for the lock having rotational movement when unit is not under pressure.However, this would not have caused a slippage; when unit is properly positioned and put under pressure unit would not have lost pressure or slipped.Conclusion: in summary, we are unable to confirm or duplicate the end users experience.The returned unit passed all functional testing requirements, however, general maintenance is required as this device was manufactured in 2012 with no prior service history.The mayfield patient positioning for success chart has been provided to the customer as a refresher tool.
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