Catalog Number 1613 |
Device Problems
Loose or Intermittent Connection (1371); Connection Problem (2900)
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Patient Problem
No Patient Involvement (2645)
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Event Date 12/28/2016 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, functional, and dimensional inspection of the device involved in the complaint could not be conducted since the device was not returned at the time of this report.No picture of the defect was provided.However material from the production line was inspected and no issues were detected that can lead to this customer complaint.A device history record review shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed based only on the information provided.In order to perform a proper investigation and determine the source of alleged defect reported, it is necessary to evaluate the device involved on this customer complaint.If defective sample becomes available at a later date this complaint will be updated.
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Event Description
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Customer complaint alleges "the user tried to connect the tubing with device but the connection was too loose to connect.Therefore, a new unit was used instead." there was no report of patient involvement.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and no defects were observed.Functional testing was also performed and no issues were found.The reported complaint of an assembly/fitting issue at the wye connector cannot be confirmed.A device history record (dhr) review was performed on the product with no evidence to suggest a manufacturing related cause.
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Event Description
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Customer complaint alleges "the user tried to connect the tubing with device but the connection was too loose to connect.Therefore, a new unit was used instead." there was no report of patient involvement.
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Search Alerts/Recalls
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