(b)(4).It was reported that the customer discarded the device involved in this report.A visual, dimensional, and functional inspection of the device involved in this complaint could not be conducted since the device was not returned.There was no picture provided to review.A device history record investigation shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed based only on the information provided.In order to perform a proper investigation and determine the source of alleged defect reported, it is necessary to evaluate the device sample involved on this complaint.If the device sample becomes available at a later date, this report will be updated with the evaluation results.
|