(b)(4) received a notice regarding the incident from the enduser's son, involving a rollator, a product imported and distributed by (b)(4).While seated stationary, one of the wheels detached causing him to allegedly fall.The enduser went to the er.He had a bruised face and cracked ribs.He also developed a pulmonary embolism.Drive has been reaching out to the claimant for the product information to further investigate the complaint, however, this information still not available at this time.Therefore we are unable to identify the manufacturer.The report is based on the information that was provided by the enduser's son.
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