Investigation completed 03/16/2017.Method: dhr review, trend analysis, failure analysis.Device history record reviewed for this product id lot # 127 manufactured on august 31, 2012 show no abnormalities related to the reported failure.This device passed all required inspection points with no associated variances.A two year lookback in complaint management system for this reported failure and/or related to "movement/rocking" for this product id shows that 6 complaints were received including this case.No new design or manufacturing trends have been identified.This issue will be monitored.Service notes: device has been cleaned and inspected.Index knob requires re-tensioning.Recommend unit undergo general service including full disassembly, cleaning and replacement of minor parts in order to restore full function to manufacturer¿s specifications.In addition, the service technician has commented that the device showed signs of prolonged use without service/maintenance being done.Conclusion: in summary, the end users reason for return was verified.The most likely cause could be normal wear.General maintenance is required as this device is believed to be manufactured in 2012 with no service history on file.
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