The customer reported that an anti-fy(a) of a control reagent was missed when using biotest cell 1&2 on tango optimo.The customer reported that the control showed a positive result in the first runs on tango optimo, but during a re-testing the control yielded a false negative test result.The customer returned the supposedly defective product, the control that had caused a false negative test result and also the affected anti-human globulin anti-igg solidscreen ii for investigational testing.Upon arrival on our premises, the vial containing the supposedly defective product was completely leaked out.Therefore our quality control laboratory tested the control with their retained sample of biotest cell 1&2 on tango optimo.It showed a correct positive result with cell #1 of biotest cell 1&2.The retained sample of biotest cell 1&2 was also tested with different controls and samples, e.G.Anti-fy(a).All positive and negative reactions were correct.We did not observe any false negative reaction.Additionally the affected anti-human globulin anti-igg solidscreen ii provided by the customer was also tested and yielded correct results.Testing by our quality control laboratory confirmed that the allegedly defective lot of biotest cell 1&2 functions correctly.A review of the batch record documentation showed no irregularities which might have negatively affected the quality of the allegedly defective lot.
|