The actual device was returned to the manufacturer for physical evaluation and the complaint is confirmed.A visual inspection was performed and noticed damage on film cassette, no others issues were detected on tubing set.After visual inspection the cassette was inspected with the microscope and learned that the damage was one pinhole, no damage on the hard plastic was found.An investigation of the device manufacturing records was conducted by the manufacturer.There were no deviations or non-conformances during the manufacturing process.The device history file [dhr] of this product was reviewed and no nonconformance reports or other abnormalities during the assembly of this lot were found.In addition, the batch record review confirmed the labeling, material, and process controls were within specification.
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