No return was issued for this product.The facility provided a photograph of the assist rail, which confirmed that the end caps are missing.However, the underlying cause could not be determined.It is unknown whether the end caps were missing upon receipt or if they fell off during use.The severity of the reported injury is unknown as well as whether or not any medical intervention was performed.Multiple attempts have been made to obtain further information without success.A capa was issued to address the missing end caps on the assist rails.As a preventative action, a statement was added to the bed rail manuals/instruction sheets to inspect for missing end caps, alerting users that they need to check for missing end caps and replace if needed.Replacement assist rail plug kits were issued to the dealer for repair.
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