A device history record review could not be performed because a lot number was not received with the complaint.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.A sample was received for evaluation.A visual inspection was performed and the reported issue could not be confirmed.Because the reported issue could not be confirmed, a root cause could not be determined.A corrective action is not applicable at this time.The current process is running according to product specifications meeting quality acceptance criteria.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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