The incident was not reported to carestream health at the time of the event and because of that, valuable information that could have been collected about the circumstances of the incident was lost.Carestream health was only made aware of the incident 20 days later but the logs from the day of the event were no longer available on the unit.Our field engineer did not find a mechanical failure that could have caused erratic driving.In addition, this system was still being used after the incident, which shows there was not a mechanical failure of the system.The initial interview with the site indicated that the person injured was using the system in a non-standard way but we have not been able to confirm this due to the absence of logs.Therefore the root cause could not be established.No further updates will be sent, we will continue to monitor as part of our post-market surveillance process.
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