Device available for evaluation? yes.Returned to manufacturer on: 05/01/2017.Device returned to manufacturer? yes.Device evaluation: the preloaded delivery system was returned at the manufacturing site for evaluation.No assembly errors and/or defects related to the manufacturing process were observed.Visual inspection at 10x microscope magnification showed a dent/distortion at the cartridge tip.The intraocular lens (iol) was observed stuck at the cartridge tube.The customer's reported complaint was verified.Manufacturing records review: the manufacturing records for the intraocular lens were reviewed.During the manufacturing process the operators check the neck, tube and tip areas for cracks.No cracking or stress marks are allowed.They also check the tip for any melting, roughness, dent, bent tip or smash condition.The product was manufactured and released according to specification.A search revealed that no additional complaints for this order number have been received.Labeling review: the directions for use (dfu) were reviewed.The directions for use (dfu) adequately provides instructions and precautions along with warnings for the proper use and handling of the device.As a result of the investigation there is no indication of a product quality deficiency and the reported issue could not be verified.All pertinent information available to abbott medical optics has been submitted.
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