Catalog Number 1734 |
Device Problem
Failure to Deliver (2338)
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Patient Problem
No Patient Involvement (2645)
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Event Date 03/27/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The device has been returned to the manufacturer.The investigation into this complaint is still in progress at the time of this report.This report will be updated at the conclusion of the investigation.
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Event Description
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Customer complaint alleges that the device is bubbling but not nebulizing.Alleged defect detected during functional testing.No report of patient involvement.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and no issues were observed.Functional testing was also performed and the device was tested with 5 cc of saline water for 5 minutes.During the test it was observed that the unit did not produce a mist at all.An obstruction was also detected on the jet.A device history record (dhr) review was performed and there were no issues found that could relate to the reported complaint.Based on the investigation performed, the reported complaint was confirmed.The sample did not pass functional testing.A non-conformance was opened to address this issue.
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Event Description
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Customer complaint alleges that the device is bubbling but not nebulizing.Alleged defect detected during functional testing.No report of patient involvement.
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Search Alerts/Recalls
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