Catalog Number A1059 |
Device Problems
Device Operates Differently Than Expected (2913); Material Protrusion/Extrusion (2979)
|
Patient Problem
No Known Impact Or Consequence To Patient (2692)
|
Event Date 01/30/2017 |
Event Type
malfunction
|
Event Description
|
The hospital sent back the a1059 to the distributor to fix the device because the helicoil was protruding outwards.There was no patient involvement reported.
|
|
Manufacturer Narrative
|
Integra has completed their internal investigation on may 15, 2017.Results: product was not received for inspection, however a corrective action has been issued to investigate this reported failure (skull clamp helicoils coming off during pressure testing).Dhr review; no abnormalities relate to reported incident found nor where there any variances, mrr¿s or reworks associated with this work order# and lot#.No service history is on file for this device.Complaints history; a corrective action has been issued to further investigate this reported failure and as such this project will include the occurrence.Conclusion: the device in question was not received for evaluation therefore the root cause to the end users experience could not be determined.This complaint will be reopened should we receive product.
|
|
Manufacturer Narrative
|
Investigation completed 08/01/2017.Work order# 103725/ lot# 139.The device history record for this unit shows that this part was manufactured on 11/25/2013.No abnormalities related to reported incident were found, nor were there any variances, mrr¿s or reworks associated with this work order number and lot number.No service history is on file for this device.The customer removed the helicoil and returned the actual component (skull clamp helicoils coming off during pressure testing) that were removed from skull clamps repaired or in question.This customer sent in 21- gs127¿s (helicoils) that were removed from skull clamps repaired or in question.Due to how these helicoils were removed the heli coil threads were damaged thus we are unable to perform a dimensional inspection.We are also unable to trace these parts back to the device that it was removed from as these 21 pieces were received in one bulk bag with no supporting information.Root cause is undetermined at this time.
|
|
Search Alerts/Recalls
|