An evaluation of the kangaroo pump was performed for the reported condition of, ¿the customer reports the unit is not working.Upon triage, the service tech found the unit had a ruptured component from potential overheating.¿.The unit was triaged and the reported issue was confirmed.The potential root causes are the use of an unauthorized power adapter by the user and a possibly defective component.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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