An investigation was performed.Vitek ms result : s.Agalactiae (group b).Other identification method : unknown.Expected identification : group c streptococcus.Orientation tests : isolate does not grow on macconkey agar and has a large zone of haemolysis, all consistent with a group c streptococcus.Culture conditions : unknown.Last fine-tuning date : 17mar2017 conclusion on the system: 1.System was not operational during the test (fine tuning acceptance criteria did not conform).2.A slight spot preparation heterogeneity was detected but it is not significant.Conclusion on the identification: regarding the customer data, the most probable identification is group c streptococcus.This identification was confirmed by the customer with vitek ms after fine tuning.Suspected root cause of the issue: non-optimal fine tuning.The instrument was fine tuned and repeat testing obtained the expected results.Following this issue, a periodic follow-up of this system was implemented.
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