An evaluation of the kangaroo pump was performed for the reported condition of, ¿unit had a feed/ error alarm.Upon triage, the service tech found the unit had a burnt component on the pcb.¿.The unit was triaged and the reported issue was confirmed.The pump was excessively damaged, so the root cause is categorized as customer misuse.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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