Integra has completed their internal investigation on may 15, 2017 results: evaluation of returned device; during investigation the following was observed: evaluation verified customer information as valid.Locking-mechanism is too loose and the unit was out of adjustment.Also several components were worn beyond spec.The worn components were replaced and the unit was properly adjusted.Dhr review; no abnormalities related to the reported failure.Complaints history; a two year lookback in trackwise for this reported failure and or related to "loose locking mechanism" for product id a1059 shows that 3 complaints were received including this case, see below.This issue will be monitored.Conclusion: the root cause of the failure was that several locking mechanism components were worn excessively and the mechanism was out of adjustment and had to be brought back within spec.
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