The product has not been returned and no return is expected.The bed rails are currently still in use.Maintenance has been completed on the rails, by the facility, to replace the plug buttons.Attempts to get additional information from the dealer on which cs bed models were involved, the number of rails and the date codes of the rails affected were unsuccessful.The dealer did state that the rails vary from 3 to 10 years old.The dealer reported no medical intervention was reported for the alleged scratches and minor cuts.Dealer will not provide any further end user information due to hipaa.Should additional information become available, a supplemental record will be filed.
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