Based on the investigation which included reviewing historical data, no product deficiency was identified for the cell-dyn emerald instrument, for the complaint issue.The field service representative (fsr) found syringe movement was not as expected on the cell-dyn emerald.The fse flushed and lubed the syringes with stable precision.Additionally, preventative maintenance was performed.Review of complaint information found quality control (qc) was biased for hemoglobin (hgb) and out of range high for red blood cell (rbc).A review of the product labeling concluded that the issue is sufficiently addressed.A review to identify adverse trends for a product issue related to the complaint incident was not identified.Use error may have contributed to the customer's issue as preventative maintenance was not done on the instrument since january 2015.No product deficiency was identified.
|