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Catalog Number 031-28J |
Device Problem
Connection Problem (2900)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Patient Involvement (2645)
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Event Date 04/25/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the product was not received by the manufacturer at the time of this report.There was no photo for review.A device history record (dhr) review shows that the product was assembled and inspected according to our specifications.According to dhr, component (b)(4) was used during assembly.Regarding other customer complaints due to the same issue on component (b)(4), a capa file # (b)(4) was opened to perform a further investigation this issue (this capa is owned by r & d).According to the capa investigation, the root cause for the issue was the positioning of the thread lead and the softness of the new resin used for the snap adaptor.Change order form for the design updated approved and dhf has been updated.All production from may 2016 forward is with the updated (b)(4) snap adaptor component.Capa (b)(4) is currently closed.Additionally, the personnel of the assembly line were notified on may-01-2017 for awareness.Customer complaint cannot be confirmed due the lack of the device sample to perform a proper investigation and determine the root cause.If the sample becomes available this investigation will be updated with the evaluation results.
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Event Description
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Customer complaint alleges "the adapter couldn't connect with the oxygen flow meter.As a result, a new kit was opened".Alleged defect reported as detected prior to use on a patient.There was no report of patient injury of consequence.No report of delay in treatment.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that there was damage on the internal thread of the adaptor.Functional testing was also performed and the device passed all testing except for the oxygen entrainment testing.The adaptor could not be connected correctly to the oxygen supply due to the damage on the adaptor.Based on the investigation performed, the reported complaint was confirmed.The root cause for the issue was found to be the positioning of the thread lead and the softness of the new resin used for the snap adaptor.A design change was initiated and all production from may 2016 forward is with the updated with the new snap adaptor component.
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Event Description
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Customer complaint alleges "the adapter couldn't connect with the oxygen flow meter.As a result, a new kit was opened".Alleged defect reported as detected prior to use on a patient.There was no report of patient injury of consequence.No report of delay in treatment.
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Search Alerts/Recalls
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