A review of the complaint history, device history record, manufacturing instructions, quality control, and visual inspection / functional testing of the returned device was conducted during the investigation.One device was returned for investigation.The device was returned with the udh handle and the basket formation in the closed position.A visual examination noted the support sheath was slightly bowed in appearance.A functional test was performed and the udh handle would not actuate the basket formation.A visual examination noted the basket sheath had a kink 87 cm from the distal tip.The collet knob is tight and secure.The handle was disassembled, the mlla (male luer lock adaptor) was found to be loose.Two black specks fell out from the handle.The basket formation was manually actuated to the open and closed position.The udh handle was reset and reassembled.After the udh was reassembled, the device functioned fine and the udh handle actuated the basket formation to the open and closed position.There is no evidence to suggest the finished product was not made to specifications.Review of the device history record of the finished product shows no nonconforming events that would contribute to this failure mode.There was one other reported complaint for this lot number.Based on the information provided and the results of our investigation a definitive root cause could not be determined.Measures have been conducted to address this failure mode.Monitoring will continue to be performed for similar complaints.
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