Catalog Number 031-33J |
Device Problem
Connection Problem (2900)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 04/10/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, functional, and dimensional inspection of the product involved in the complaint could not be conducted since neither the product nor a picture of the alleged defect was not provided.A device history record review could not be conducted since the lot number was not provided.Customer complaint cannot be confirmed due the lack of product sample to perform a proper investigation, to confirm the alleged defect, and determine the root cause.If the sample becomes available this investigation will be updated with the evaluation results.The personnel of the assembly line were notified on may-09-2017 for awareness.
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Event Description
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Customer complaint alleges "the user couldn't connect the adapter to the oxygen flow meter.Therefore, a new unit was used instead and the therapy was continued without problem".Alleged malfunction was reported as detected prior to use, during functional testing.No report of patient harm.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the internal thread of the adaptor was worn.No other issues were found.The wear found on the internal thread of the adaptor is not acceptable according to the current specifications.Even with that condition, the sample was functionally tested.The device passed all tests except for the oxygen entrainment test.It was observed that the assembly of the nut adaptor and the upper body component was unstable.The device failed the testing due to the unstable connection.Based on the investigation performed, the reported complaint was confirmed.Although the complaint was confirmed, there is not sufficient evidence to assure that this issue originated during the manufacturing assembly or molding process.The wear on the internal thread of the adaptor is most likely caused by the end user during the connection of the adaptor into the flowmeter.Personnel from the adaptor assembly line at the manufacturing facility were notified of this issue for awareness.
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Event Description
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Customer complaint alleges "the user couldn't connect the adaptor to the oxygen flow meter.Therefore, a new unit was used instead and the therapy was continued without problem".Alleged malfunction was reported as detected prior to use, during functional testing.No report of patient harm.
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Search Alerts/Recalls
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