Catalog Number 031-33J |
Device Problem
Connection Problem (2900)
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Patient Problem
No Patient Involvement (2645)
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Event Date 04/17/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device or a picture of the alleged defect was not provided.A device history record review shows that the device was assembled and inspected according to our specifications.Customer complaint cannot be confirmed due the lack of the device sample to perform a proper investigation and determine the root cause.However, the personnel of the assembly line were notified for awareness.If the sample becomes available at a later date, this investigation will be updated with the evaluation results.
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Event Description
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Customer complaint alleges that the connection between the adaptor and the oxygen flow meter was unstable, due to the adaptor didn't fit the flow meter properly.Alleged defect reported as detected during inspection/functional testing prior to patient use.No report of patient involvement.No report of delay in treatment.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the internal thread of the adaptor was worn and it did not spin freely.No other issues were found.The wear found on the internal thread of the adaptor is not acceptable according to the current specifications.Even with that condition, the sample was functionally tested.The device passed all tests with no issues.Based on the investigation performed, the reported complaint could not be confirmed.There were no issues found with the returned device.
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Event Description
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Customer complaint alleges that the connection between the adaptor and the oxygen flow meter was unstable, due to the adaptor didn't fit the flow meter properly.Alleged defect reported as detected during inspection/functional testing prior to patient use.No report of patient involvement.No report of delay in treatment.
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Search Alerts/Recalls
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