Integra has completed their internal investigation on may 16, 2017.Results: evaluation of returned device; during investigation the following was observed: - evaluation verified customer information as valid.- locking mechanism is too loose.- no failure found at the torque screw.Dhr review; no abnormalities related to the reported failure complaints history; a two year lookback in trackwise for this reported failure and or related to "loose locking mechanism" for product id a1059 shows that 4 complaints were received including this case.This issue will be monitored.Conclusion: the root cause for this failure is twofold : the device was out of adjustment.There was contributing second factor, with several assembly components being worn out of specification.
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