A device history record was not reviewed as a lot number could not be provided.As per the communication from the sales rep the container was not filled above the fill line.The winged infusion sets with flexible tubing and large syringes are being disposed of.The tubing gets stuck in the back of the container lid and the lid will no longer open once this happens.Also large syringes do not fit easily in the small lid opening and are hard to drop and cause the lid to get stuck when dropping.Based on the information provided, it appears that a different style of lid-container should be used in this type of setting.The root cause is determined to be customer misuse.Based on the existing controls, the internal reject and the complaint history review, no formal investigation is required at this time.This will be used for tracking and trending purposes.This issue has been determined to be an event with no user harm or injury.It may be different style lid/container opening unit should be used for customer¿s specific end use application.If information is provided in the future, a supplemental report will be issued.
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