Submit date: 2-jun-2017.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.The unit was sent to a service center for repair.Upon triage, a technician was unable to confirm the allegation.The unit's software was updated and the unit was cleaned, tested and recertified per procedure.The unit was restored to proper operation.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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