Although the complaint report states that a sample would be returned, no sample has been received at the manufacturing site.Without a sample we are unable to perform a thorough follow up investigation to include functional and visual evaluation to determine the root cause(s) of the reported condition or implement any corrective action(s).Unfortunately without a sample, we are unable to confirm the reported condition if a sample should be returned at a later date, this complaint will be reopened and the investigation updated to reflect our findings.The issue has been addressed in an formal corrective/preventative action (capa) that has been initiated to investigate complaints for tubing issues.No device history record (dhr) could be completed as no lot number was received for this complaint.The associated data will be fed into the risk management quarterly report.If information is provided in the future, a supplemental report will be issued.
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