(b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.Evaluation summary: the device was returned and investigated.The reported cable break and mechanical issue of steerable guide catheter (sgc) unable to curve guide were confirmed.The reported noise (device operates differently than expected) could not be replicated in the testing environment as the event was a symptom of the cable break.A review of the lot history record revealed no manufacturing nonconformities.Additionally, a review of the complaint history identified no other incidents reported from this lot.Based on the information reviewed, the noise and mechanical issue was due to the cable break; however, a definitive cause for the cable break could not be definitely determined.Based on the information reviewed, there is no indication of a product quality issue with respect to manufacture, design or labeling of the device.
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This report is filed for the suspected cable break.It was reported that after device preparation, but before use, the plus/minus knob was turned half a turn in the minus direction to straighten the tip of the steerable guide catheter (sgc) to insert into the patient, but a noise was heard and the tip did not respond to the knob being turned.A cable break was suspected.Another sgc was used to complete the procedure.No additional information was provided.
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