Mep13 probes are sterile, single use devices, shipped in cartons of five.The carton is shipped in a larger shipper box that contains "air pillows" to fill any void.One mep13 probe from lot# f11704458d was received on march 28, 2017 and evaluated on may 17, 2017.Device was received in new condition.Package integrity was found to be compromised.The voc only indicated that the device and device carton were damaged.The extent of the damaged was not provided.The condition of the shipping box is unknown.This lot was 100% inspected on february 21st, 2017 and found to have no visual defects.Product was shipped to the customer on march 3, 2017 and delivered on march 6, 2017.The device carton as well as the shipper box were not returned for analysis thus preventing a determination of root cause.However, based on product knowledge, the reported event could be caused by: damage during shipping, carton being dropped or mishandled at user facility.The devicor medical product's, inc.'s quality system classifies the initial voice of the customer as a non-reportable malfunction.However, due to the discovery of the breached sterility, an additional reportability assessment was conducted for the additional failure mode observed within the investigation.The failure mode discovered during the investigation was determined to be a reportable malfunction due to the potential contamination and possibility for patient infection as a result of the sterility breach and pursuant to 21 cfr 803.Thus, we are submitting this medwatch report.
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