(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device was not received yet at our facility, at the time of this report.No photos have been received for evaluation of the alleged defect reported.Based on the arlington heights lot number provided, the nuevo laredo lot numbers for component (b)(4) were obtained.Records reviewed showed that there were no issues related to functional issues on the molded component involved in this complaint (b)(4) during the manufacture of the material.Customer complaint cannot be confirmed based only on the information provided.In order to perform a proper investigation and determine the source of the alleged defect reported, it is necessary to evaluate the device sample involved in this complaint.No corrective action can be established at this time.If the device sample becomes available at a later date this report will be updated accordingly.
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