The insulin pump alarmed motor error during rewind due to motor encoder signal out of phase.Unable to confirm motor position encoder error alarm and unable to perform the self-test, unexpected restart error test, displacement test, rewind, basic occlusion test, occlusion test, prime test and excessive no delivery test or verify operating currents due to motor error alarms.The insulin pump was received with cracked reservoir tube lip, cracked case near display window corners and minor scratches on display window noted.Drive support cap was inspected and no anomaly was noted.
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