Catalog Number 4344 |
Device Problems
Break (1069); Device Damaged Prior to Use (2284)
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Patient Problem
No Patient Involvement (2645)
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Event Date 04/01/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The device involved in this complaint has not been received by the manufacturer at the time of this report.The investigation into this complaint is still in progress.
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Event Description
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Customer complaint alleges the device was "found broken inside the packaging." usage of the device at the time of discovery is unknown.There was no report of patient involvement.It is unclear if it was in the clinical setting.
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Manufacturer Narrative
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(b)(4).A device history record (dhr) review was performed and there were no issues found that could relate to the reported complaint.The device was manufactured according to release specification.The sample was returned for evaluation.A visual exam was performed and it was observed that the base of the blade was broken.The complaint is confirmed.It appears as though it sustained unexplained physical damage.It was confirmed that the device left the manufacturing facility fully functional.A capa was opened to address this issue.A conclusion code could not be found as the complaint was confirmed; however, a root cause was not established.
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Event Description
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Customer complaint alleges the device was "found broken inside the packaging." usage of the device at the time of discovery is unknown.There was no report of patient involvement.It is unclear if it was in the clinical setting.
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Search Alerts/Recalls
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