Device available for evaluation?: yes, returned to manufacturer on 08/23/2017.Device returned to manufacturer?: yes.Device evaluation: the device was returned to the manufacturing site for evaluation.The plunger was observed advance and locked.No viscoelastic residue was observed inside the cartridge.No molding, coating, and/or assembly issue were observed.Visual inspection was performed at 10x microscope magnification.The lens was observed stuck at the cartridge tip and the cartridge tip was observed smashed.Even though the complaint was confirmed, a cause of failure cannot be determined since the device was handled and the records reviewed were correct and the device has a protector cap on the cartridge.Manufacturing records review: the manufacturing records for the intraocular lens were reviewed.The product was manufactured and released according to specification.A search on complaints revealed that no other complaints were received for this production order number.Labeling review: the directions for use (dfu) was reviewed.The dfu adequately provides instructions and precautions along with warnings for the proper use and handling of the device.As a result of the investigation there is no indication of a product quality deficiency.All pertinent information available to abbott medical optics has been submitted.
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