The customer reported that the laser probe could not be inserted into the cannula.The surgery was completed by using another laser probe.There was no patient impact.A 23ga illuminated flexible curved tip laser probe with radio frequency identification (rfid) was received and a visual assessment of the returned sample showed no obvious nonconformities.The laser probe was inserted into a 23ga trocar cannula, but light resistance could be felt near the cannula-nitinol junction.The laser probe tip was measured using the 23ga needle length gauge, and were found to meet company specifications.The sample¿s outer cannula diameter (od) was measured and found to meet specifications.A close inspection of the od revealed that cannula did meet od specifications.It should be noted that the laser probe tip cannula is visually inspected during manufacturing that checks for no burrs, sharp or jagged edges on the cannula or nitinol tube using a magnification eye loupe.The laser probe, (l/n (b)(4) was manufactured on november 7, 2016.There were 372 paks associated with this lot.A review of the manufacturing records in online preliminary record review application (oprra) did not reveal any related non-conformity during manufacturing for this product.Based on qa assessment, the product met specifications at the time of release.A review of complaints for the last 24 months did not indicate any additional related reports for this laser probe lot number.The product was found to meet specifications, therefore, the root cause of the reported event cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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