This follow-up report is being submitted to relay additional information.Complaint sample was evaluated and the reported event was confirmed.Visual inspection of the liner found multiple forms of damage consistent with attempts to insert and remove the liner from a shell.The flat rim of the liner is gouged in several places.Sections of the barb and a few of the scallops have also been damaged/deformed.No markings were found that would indicate the screw used in the shell came into contact with the liner at the time of insertion.No dimensional analysis was performed as the nature of damage may impact the resulting measurements.Dhr was reviewed and no discrepancies were found.Review of the complaint history determined that no further action is required as no were trends identified.Another liner was assembled with the shell upon receipt.When disassembled, there was soft tissue on the inside of the cup.Surgical technique states, "ensure the interior of the shell is dry and free of debris and overhanging soft tissue is removed".Although this liner was not assembled to the shell, both of the other products received from this surgeon from this procedure had significant soft tissue in the cup.The tissue and fluid within the cup upon impaction likely caused or contributed to the liner not being able to be seated.As a liner was able to be seated in this cup, we cannot completely attribute the root cause to this.A definitive root cause cannot be determined.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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