Since customer did not know which specific a3059 skull clamp/serial number was linked with the complaint and the customer provided six of the eight serial numbers to date, this complaint was assigned one of the serial numbers provided by the customer: (b)(4).Integra has completed their internal investigation on august 16, 2017.Results: dhr review; no abnormalities related to the reported failure.The devices manufactured during this period passed all required inspection points with no associated mrr¿s, variances or rework.Complaints history; a two year look back from 07/31/2015 to 07/31/2017 for this reported failure using the key phrase "not holding" for product id a3059 shows that no additional complaints were received.No new design or manufacturing trends have been identified.This issue will be monitored.Conclusion: part not returned for failure analysis.
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