It was reported that during an unknown procedure, the device was working well during the procedure but half way through the surgeon noticed that the protective white pad had come off.The pad was retrieved from the patient.This did not allow the device to function correctly; therefore, they stopped using the device.It is unknown how the procedure was completed.There were no adverse consequences for the patient reported.
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(b)(4).Batch # p91r59 the device was returned with the tissue pad damaged, melted, not all present and a piece was not returned.In addition, the tissue pad was attached to the clamp arm and not detached as reported by the customer.The device was connected to a test hand piece and a gen11 and the device did activate during functional testing.The device was disassembled to inspect the internal components and no anomalies were found.Probable causes of tissue pad damage are applying pressure between the instrument blade and tissue pad without having tissue between them.Prolonged usage of advanced hemostasis mode may cause tissue pad damage.Keep the clamp arm open when back-cutting or while the blade is active without tissue between the blade and tissue pad to avoid damage to the tissue pad.The batch history record was reviewed and there were no defects, protocols or ncr(s) found during the manufacturing process related to this complaint.
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