The complaint report indicates that no sample is available in connection with this complaint report.Without a sample, we are unable to perform a thorough follow up investigation to include functional and visual evaluation to determine the root cause(s) of the reported condition or implement any corrective action(s).If a sample should be returned at a later date this complaint will be reopened and the investigation updated to reflect our findings.During the manufacture of altitude dry cdu units, each unit is leak tested after the unit is welded and glued to detect for leaks in the unit.Also prior to packing each unit is functionally tested to ensure that it functions correctly which includes a leak test in the unit.The most probable root cause is that the packaging was damaged post transport from the manufacturing site / during transport.The associated data will be fed into the risk management quarterly report.If information is provided in the future, a supplemental report will be issued.
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