The frame broke at the weld by the front right wheel while the user was sitting on it.The user fell and hit her face on a table when she scooted up to the table.The user did not seek medical attention.The (b)(4) brands customer service representative that had communicated with this user regarding this event asked if the user moves around on the rollator normally while seated (scooting), and the user said yes - the csr advised that this is not the purpose of the rollator; informed it is meant to be seated on with the brakes engaged.The event is otherwise reported as having occurred on a carpeted surface.The device involved with this event was returned to (b)(4) and evaluated on 8/7/2017.The returned unit was found to have one of its front caster wheels detached from its tubing/frame, as well as its metal sleeve detached from its frame.
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