Catalog Number 031-33J |
Device Problem
Connection Problem (2900)
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Patient Problems
No Patient Involvement (2645); No Known Impact Or Consequence To Patient (2692)
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Event Date 08/07/2017 |
Event Type
malfunction
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Manufacturer Narrative
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Qn#(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device or a picture of the defect was not received by the manufacturer at the time of this report.A device history record review shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed based on the information received.It is necessary to have the physical device sample in order to perform a proper investigation to confirm the alleged defect reported, and establish corrective actions.However, the personnel of the assembly line were notified for awareness if the product sample becomes available this report will be updated accordingly.
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Event Description
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Customer complaint alleges "the adaptor couldn't attach to the oxygen flow meter straight.(the adaptor was connected aslant to the flowmeter.)" issue reported as detected prior to patient use.A new device was used instead.No report of patient involvement.No report of delay in treatment.
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Manufacturer Narrative
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(b)(4).The sample was received for evaluation.A visual exam was performed and it was observed that the nut adaptor did not spin freely.No other issues were found.Functional testing was also performed and no issues were found.It was noticed, however, that during the oxygen entrainment test the assembly of the nut adaptor and the upper body was unstable.Even with that condition, the testing was able to be performed, and the sample passed the test.Based on the investigation performed, the reported complaint could not be confirmed.There were no issues found with the returned sample.
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Event Description
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Customer complaint alleges "the adaptor couldn't attach to the oxygen flow meter straight.(the adaptor was connected aslant to the flowmeter.)" issue reported as detected prior to patient use.A new device was used instead.No report of patient involvement.No report of delay in treatment.
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Search Alerts/Recalls
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