Integra has completed their internal investigation on september 06, 2017.Results: evaluation of returned device; inspection found the unit was missing one latch.Also, one post/hoop screw was jammed and damaged.These parts need to be replaced.Repaint the scale.The unit needs to cleaned up.Dhr review; no abnormalities related to the reported failure.The devices manufactured during this period passed all required inspection points with no associated mrr¿s, variances or rework.Complaints history; no other prior complaints were received; no new design or manufacturing trends have been identified.This issue will be monitored.Conclusion: no manufacturing, workmanship, or material deficiency has been identified.
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