The area manager reported during a postpartum hemorrhage case, the patient was treated with a cook bakri postpartum balloon with rapid instillation components.The bakri was inserted into the uterus and inflated.The user noticed that the balloon was slowly deflating.The balloon could not be inflated.They kept the bakri in place as it was stopping the bleeding.The patient was treated with nalador.A section of the device did not remain inside the patient¿s body.According to the initial reporter, the patient did not experience any adverse effects due to this occurrence.Additional patient and event information has been requested.
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Investigation ¿ evaluation: a review of the complaint history, device history record, documentation, specifications, and quality control was conducted during the investigation.No issues were found related to the reported complaint.The cook bakri postpartum balloon with rapid instillation components was not returned for evaluation.No photos have been provided.Without the complaint device, a physical investigation was not able to be completed.The device history record was reviewed and no non-conformances were noted.A review of complaint history for this product/lot number combination revealed there have been no other complaints received associated with the complaint lot number 7837276.Based on the investigation evaluation, there is no indication that a design or process-related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality; device integrity prior to shipping.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.Based on the provided information and the investigation evaluation the actual root cause is unknown and a conclusion cannot be drawn.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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