Catalog Number 004551035 |
Device Problems
Break (1069); Device Damaged Prior to Use (2284)
|
Patient Problem
No Patient Involvement (2645)
|
Event Date 08/14/2017 |
Event Type
malfunction
|
Manufacturer Narrative
|
(b)(4).The device involved in this complaint has been received by the manufacturer, however the investigation of said device in still in pr ogress at the time of this report.A follow up report will be submitted at the conclusion of the device investigation.
|
|
Event Description
|
Customer complaint alleges "customer opened two devices and found the fiber optic bundles broken from the blades".(second device event captured in mfr.Rpt.#8030121-2017-00123).It is unclear if the device was in the clinical setting.There was no report of patient involvement.There was no report of patient harm.
|
|
Manufacturer Narrative
|
(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the acrylic foot (base) and light pipe are broken.No other defects were observed.Based on the visual exam the complaint was confirmed.A capa was opened to address this issue.A conclusion code could not be chosen as the complaint was confirmed; however, a root cause could not be established.
|
|
Event Description
|
Customer complaint alleges "customer opened two devices and found the fiber optic bundles broken from the blades".(second device event captured in mfr rpt.#8030121-2017-00123).It is unclear if the device was in the clinical setting.There was no report of patient involvement.There was no report of patient harm.
|
|
Search Alerts/Recalls
|