Catalog Number 004551035 |
Device Problems
Break (1069); Device Damaged Prior to Use (2284)
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Patient Problem
No Patient Involvement (2645)
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Event Date 08/14/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The device involved in this complaint has been received by the manufacturer, however the investigation of said device in still in pr ogress at the time of this report.A follow up report will be submitted at the conclusion of the device investigation.
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Event Description
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Customer complaint alleges "customer opened two devices and found the fiber optic bundles broken from the blades".(second device event captured in mfr.Rpt.# 8030121-2017-00122).It is unclear if the device was in the clinical setting.There was no report of patient involvement.There was no report of patient harm.
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Manufacturer Narrative
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(b)(4).The sample was returned to the manufacturer (truphatek) for evaluation.Truphatek reports that a visual exam was performed and it was observed that the light guide was broken.They have stated that a combination of breakable material named pmma used in the light guide, and an external force (coming as a result of handling /re-packing/unknown external force) could have caused the light guides to break.The actual root cause cannot be established, however it can be assumed that the items have been exposed to high levels of external force.A capa was opened to address this issue.A conclusion code could not be found as the complaint was confirmed; however, a root cause was not established.
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Event Description
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Customer complaint alleges "customer opened two devices and found the fiber optic bundles broken from the blades".(second device event captured in mfr.Rpt.#8030121-2017-00122).It is unclear if the device was in the clinical setting.There was no report of patient involvement.There was no report of patient harm.
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Search Alerts/Recalls
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