Date of event: unknown.The date received by manufacturer has been used for this field.(b)(6).Investigation: return samples received: yes, photo received.Return sample showed: photo showed reported defect yes dhr/bhr review there was no documentation of the issue identified in the complaint during this production run for batch 6357653.Conclusion: confirmed: bd was able to duplicate or confirm the customer¿s indicated failure mode investigation comments: all our inspections performed while manufacturing this batch were accepted; no rejections were documented.Random test was done 3 separate times to check the camera was working properly and all syringes with the missing label was rejected to waste.Update 8/30/2017.A picture was received.It shows a syringe out of the flow wrap packaging.It has tip cap, it looks full of solution and has the rubber stopper and plunger rod.The sample shown in the picture doesn¿t have barrel label.Product within specification? yes / no.Root cause could not be determined.There were no qns issued during the production of this batch listed in the complaint.All inspections were accepted during the production of this batch.There were no issues documented about any type of barrel label missing.(b)(6).(b)(4).
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