Multiple attempts have been made by invacare consumer affairs to both the dealer, (b)(4) and the administrator at the (b)(6) centre, for information relating to the mattress and assist rails and further information on how the event happened.(b)(4) identified the serial number for the assist rails on the bed which match the bed.No other response has been received from either party.The mattress dimensions, make, model and manufacturer are still unknown at this time.There is insufficient information provided to determine that the mattress on the bed at the time of the event was an invacare product.The facility was allegedly troubleshooting the event.This ihcs7 electric bed was manufactured by invacare continuing care (aka carroll healthcare - (b)(4)) on july 22, 2013 making the unit 4 years 1 month in age at the time of this event.The bed was shipped as a package which included the ihcs7 bed and the ihcsrlas assist rails.The ihcsrlas assist rails mount to the mid section of the ihcs7 bed.No mattress was included in the original shipment.Should additional information become available, a supplemental record will be filed.
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