The 2 patient samples were submitted for investigation and tested on a cobas 8000 e 602 module used at the investigation site and a cobas e 411 immunoassay analyzer used at the investigation site.Erroneous results were generated for tsh, ft4 ii and ft3 iii.The e602 module serial number used at the investigation site was either (b)(4).The e411 analyzer serial number used at the investigation site was (b)(4).The ft4 ii reagent lot number used at the investigation site was 246825 with an expiration date of 30-jun-2018.A specific root cause was not identified.There was not enough sample volume left to complete the investigation.For both patient samples, the ft3 iii and ft4 ii results at the customer site and the e602 module at the investigation site were above the normal reference range.The ft3 iii and ft4 ii results from the e411 analyzer at the investigation site were within the normal reference range.Notable differences were observed between the e411 analyzer and the e602 modules compared to the abbott method, however; since there was not enough sample remaining, the root cause for this discrepancy cannot be determined.(b)(4).
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